edyn Portal - FAQs

  

The edyn Portal is your one-stop-shop to book and modify business travel arrangements that can be tailored to your company’s needs, combining great functionality with human support at every step. The portal gives you access to more than 80,000 apartments in over 260 destinations across the globe, whether for single trips or long-terms projects.

If you have a question about the edyn Portal, you may find the answer in our FAQs below. Should you still have any queries, please contact [email protected].

Unfamiliar with the portal? Head here to find out the benefits, and to gain an overview of how it works.

Already have an account? Log in here to get started.

   

Searching/booking apartments

  • Why can’t I see the property that I want to book?

    The property may be unavailable for the time period that you are requesting or it may not be loaded as a preferred partner. Select alternative dates if you are flexible on travel dates or alternatively ask a Reservation Agent to check by clicking on the LIVE CHAT function from the home page.

  • How do I search for apartments near my office?

    Select BOOK APARTMENT and input your search criteria. When search results appear, add your office address to the map and this will display apartment options closest to your office. Hover over the pins on the map to see the property names and average rates.

  • How can I tell the properties available are within my company's policy?

    If the property is labelled 'policy' with a green tick, then the property is bookable within your company's travel policy.

  • How do I select an apartment with a washing machine?

    When searching for apartments, select SHOW MORE from the search results. Select the property and click on the amenities tab which will display the available amenities within the chosen room type selected.

  • Can I view apartments that are within a specific price range?

    Select BOOK APARTMENT and complete search criteria. Once search results appear you can filter your results by price range, property name, location, distance.

  • Can I view pictures of the apartment before I book?

    When searching for apartments, select SHOW MORE from the search results. Click on the images tab which will display a gallery of apartment images. Note the images will be indicative of the apartment offered and may not be the specific apartment you are allocated.

  • Which rate should I choose?

    edyn recommends that you select the preferred rate negotiated for your company which typically offers favourable payment terms.

  • Why cant I see my companies rate?

    On rare occasions and during high demand periods company rates are unavailable. Public rates remain available however, do note they will have less favourable terms. If your travel dates are not flexible and you need to book accommodation you can always book on the public rates.

  • Can I book for any length of stay?

    Yes, properties booked via the portal are typically available for a minimum of 1 night and a maximum of 365 nights unless otherwise stated.

  • What happens if I search a location and no properties show on the search results?

    Select BOOK APARTMENTS and input the location and date criteria. You can submit your request for that location in just one click and our Reservations team will start to search for apartment options. A proposal of options will be sent to you to review and book.

  • Where can I see the VAT breakdown for my long stay booking?

    Once you have selected the property and room type, hover on the rate and you will be able to see the nightly rate and applicable VAT.

  • How do I book an apartment that is pet friendly?

    After selecting the apartment type that you wish to book and upon completing the traveller information you will be asked the question “ will you be taking a pet?” If you answer 'yes' to this question, your enquiry will be taken offline and a member of the Reservations Team will contact you to confirm if the property chosen is pet friendly along and to advise on applicable charges.

  • How do I make a booking for a guest traveller?

    Select MY TRAVELLER from the Home Page and click on Guest Traveller, Apartment. You will be directed to the Book Apartments page where you can start your search.

  • How do I make a booking for an employee whose profile is already loaded?

    Select MY TRAVELLER and search for the employee that you wish to make the booking for. Select apartment and this will take you to the Booking Apartments page where you can start your search.

  • The property I want to book is On Request, how do I confirm this option?

    On request properties are processed offline. A member of the Reservations Team will process your request and will contact you during business hours.

  • How do I add on car parking to my booking?

    After selecting the apartment type that you wish to book and upon completing the traveller information you will be asked the question "do you require car parking?" If you answer 'yes' to this question your enquiry will be taken offline and a member of the Reservations Team will contact you to confirm if the property has car parking and to advise on the applicable charges.

  • How do I make an enquiry only?

    Select BOOK APARTMENT and follow the same process as making a booking without confirming the booking. If the property is not available to book online then you can request a quote.

Confirming your booking

Cancelling/modifying your booking

  • I need to shorten my stay, how do I adjust my booking?

    Select your booking under MY BOOKINGS, click on the VIEW icon, MORE ACTIONS and MODIFY. Select the reason for modification. A reservation agent will then be in contact to process your request and to advise of applicable charges.

  • How can I extend my stay?

    Select your booking under MY BOOKINGS, click on the VIEW icon and MORE ACTIONS. Select MODIFY. Select the reason you wish to modify the booking and provide details. A reservation agent will then be in contact to process your request. All extensions are on a request basis only.

  • How do I cancel a booking I have made?

    Select your booking under MY BOOKINGS, click on the VIEW icon and select MORE ACTIONS and CANCEL. Select the reason you wish to cancel the booking and provide details. A reservation agent will then be in contact to process your request and to advise of any applicable charges.

  • How do I add car parking or a cot to my booking?

    After selecting the apartment type that you wish to book and upon completing the traveller information you will be asked the question “Do you require car parking/cot?”. If you answer 'yes' to this question your enquiry will be taken offline and a member of the Reservations Team will contact you to confirm if the chosen property has car parking/can provide a cot, along with the applicable charges.

My bookings

My reports

  • How can I view reports from the portal?

    Users that have been permitted access to self service reports will only be able to view reports. Your access levels can be viewed under MANAGE MY DETAILS, SETTIINGS.

edyn support

  • What is live chat used for?

    The live chat function accessed from the home page is there to help you should you have any urgent problems using the portal and wish to talk to a reservation agent to assist with your query. Live Chat is available from Monday - Friday 8am - 6.00pm.

  • I have checked in and I have a service query, who do I contact?

    If the property you are staying at has a Reception/Concierge Desk you can contact them for assistance. 

    If the property has no Reception Desk, contact Guest Services:

    Email: [email protected]

    Telephone: 033 0174 2694