25 days ago

Online Customer Services Executive

Location

Bristol (currently remote working)

Salary

£18,000

Apply before

27th Oct 2020 23:59

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What do we do? 

Well, we create amazing design-led aparthotels and serviced apartments for modern travellers across Europe’s gateway cities and beyond. We seek to engage and inspire with distinctively designed properties, firmly rooted in the local neighbourhood and offering vibrant experiences and connections which nourish and enliven the soul.

We’re proud of who we are and what we’ve achieved, with our SACO, Locke, Wittenberg and Moorgate brands. But we’re even more excited about what’s to come. And that’s where you come in. Because our business is not just bricks, mortar, activity, processes and systems. What really matters and makes edyn so distinctive is our people. It’s us: how we work together, what we believe in, how we behave and all that of our wonderful diversity of experience and perspective that will create Soulful Hospitality.

We believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We believe careers should be too. Right from day one. As an Online Customer Executive in an (overly simplistic nutshell) you will provide an exceptional reservations service to all customers and bookers, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service through;

  • A proactive, innovative, creative and forward thinking approach to your role
  • Understanding our customer needs and delivering a first-class customer support service
  • Embracing a growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver an exceptional customer experience
  • Ability to learn and retain knowledge of our products or services
  • Brilliant people and interpersonal skills to build effective relationships, to curate connections with our customers

But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.

Curious to find out more? Apply today and embark on a journey to find your own edyn.

Please note this opportunity is a 12 month fixed term contract. We believe in working flexibly – this includes flexibility in work location, working days and working hours, therefore we welcome applications from like minded individuals irrespective of your location. 

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Are you interested in this role?

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