All our properties are open for all kinds of stay.
Take a look at our FAQ below. And For questions relating to a specific brand, please follow the below links:
If you have any further questions, please get in touch.
The edyn Team
Am I able to cancel my booking due to new travel restrictions?
If you're planning to stay at one of our Locke, Cove or SACO properties and are unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates.
Fully Flexible Bookings:
If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-28 nights) or 7 nights prior to your stay (29+ nights).
Non Refundable Bookings:
If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, due to current circumstances we have temporarily amended our terms so that booking amendments can be made if you need to cancel, and you can rebook for an alternative date.
In this case, the following restrictions apply:
- Amendments can be made up to 12 months following initial date of stay.
- Only one amendment to dates can be made for each booking.
- Bookings can only be rescheduled to new dates of the same or a higher price. This means if the new dates of stay are cheaper than intended stay dates, no partial refund or credit will be given.
- If rates are significantly higher for the new dates, a supplement will apply based on real-time rates.
- New stay dates must be given at the time of requesting a booking amendment.
- Changes are subject to real-time availability, rates and restrictions.
- Existing booking conditions will not change
If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out.
Are your apartments classified as 'self-contained'?
Although all of our apartments are self-contained and fully self-sufficient, our buildings aren't strictly classified in this way by the UK Government. This is because some of our properties have indoor communal spaces that are shared between guests (like gyms and lounge areas), and all our apartments have communal entry and exitways.
Are your properties open for leisure stays?
Currently, all of our serviced apartments and apartments across Locke, Cove and SACO are open for all types of stay.
However, please check the latest government guidance to ensure you are safe to travel, and understand the local travel restrictions and COVID-19 guidelines.
Arrivals into all our locations may still be required to self-isolate upon entry into their respective countries, or obtain a negative COVID-19 test. Please check the relevant government websites for more information.
Is edyn offering any NHS or key worker discounts?
edyn isn't not offering any specific NHS or keyworker discounts at our Locke, Cove or SACO properties currently.
However, we do work with the team over at Nights On Us to gift free stays to NHS workers on a regular basis, as a way of giving back to the community.
What are you doing to protect guests' health and wellbeing?
Across all edyn brands, we have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.
We're ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.
We ensure we’re in direct communication with all of our residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.
Where can I find information about travel guidelines?
If you're planning to travel, please refer to local Government Guidelines for clarity on entry requirements from your country of travel, and local COVID-19 guidelines. Things are changing pretty quickly, so this will always be your best source of information.
How are you ensuring social distancing?
In line with government guidelines in the UK, Ireland, Germany and Munich, social distancing is not currently required at any of our Locke, Cove or SACO properties. However, where possible we encourage social distancing to keep both our guests and staff feeling safe and comfortable. This also goes for
We also have various procedures in place to facilitate social distancing when necessary, such asr eintroducing perspex screens at our reception areas, contactless check-in and check-out, and no-contact cleaning.
Ourside of our properties, we are conscious to ensure social distancing within our offices and staff working environrments where needed, and have systems set up to ensure this is possible - as well as offering flexible working policies and remote working equiptment.
Please note this is subject to change in line with Government guidance, please refer to local guidelines for the latest advice.
What measures are in place to protect your staff?
We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.
We also have a flexible working policy for all of our office-based staff.
I have booked into one of your partner properties - How do I amend my booking?
Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to [email protected].
We hope to see you at an edyn sanctuary soon.
Last updated 22.12.21