edyn update

In light of current circumstances, we’ve made the difficult but necessary decision to temporarily close a number of our sanctuaries across the UK until further notice. A full list can be found below:
 

  • SACO Manchester Piccadilly
  • SACO Bristol West India House
  • SACO London Fleet Street
  • SACO London Red Lion Court
  • SACO London Vauxhall
  • SACO Derby
  • The Moorgate
  • Locke at Broken Wharf

 
This decision was not taken lightly, nor was it one we could imagine making just a few weeks ago.
 
In line with Government guidance, we are still providing a service across selected locations throughout the UK, for a number of our long-term residents, those staying with us as an interim abode and key workers who we want to thank directly for their continued service. Guests will be required to self-certify that this is the case by completing this form ahead of their stay. 
 
The wellbeing of our remarkable team and guests remain our priority, and we’ve taken considerable steps to ensure this, which are outlined in our FAQ below.
 
We appreciate your understanding at this difficult time and hope to be fully back up and running as soon as possible.
 
Stay safe,
The edyn Team

 
 
 

FAQs

Why are some of your properties still open?

Our business model is rooted in long-stay, so each of our apartments have been designed for guests to live in – not just to sleep in. To that end, a number of guests are staying with us for extended periods of time. We are their home.
 
As we remain open to residents, this means we're also able to accept bookings from displaced or stranded travellers and support efforts to house key workers during this period. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines. A list of these can be found here.

If you fall into any of these categories, contact directteam@edyngroup.com for more information.

 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such have closed all our restaurants, bars, cafés, gyms and social spaces.

 

Why have you chosen to keep some properties open but close others?

In order to continue to house our residents, and in line with UK Government guidelines, we have chosen to consolidate our guests to a smaller number of buildings where we can ensure high levels of care for them and our teams.

 

Do you plan to close further properties?

Along with our teams on the ground, we are committed to providing a home to our residents and will endeavour to remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines.

 

What are you doing to protect guests' health and wellbeing?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 
 
We ensure we’re in direct communication with all of our residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.
 
Our restaurants, bars, cafés, gyms and social spaces are also closed until further notice.

 

I have an upcoming booking with you - What do I do?

If you are still planning to stay with us, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as a key worker, or if you have been displaced from your primary place of residence. More details can be found here.  
 
If you have a booking at one of our properties that is due to close, we will transfer your booking to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking.  
 
If you are still booked into a property that is open but you are not permitted to stay with us, we will be in touch to reschedule your booking. Please note we are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines. 
 
If you would prefer to reschedule or cancel your booking now, you can do so by contacting directteam@edyngroup.com and we’ll get back to you as soon as we can.

 

I have booked into one of your partner properties - How do I amend my booking?

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to directteam@edyngroup.com.

 

Are you accepting new arrivals?

In line with new UK Government guidelines, we will be accepting new arrivals if a guest is;

  • Living with us as their permanent abode (e.g. long-term assignees, overseas workers or resident guests) or as their interim abode, while their primary residence is unavailable (e.g. due to a travel ban or being displaced from their permanent home).
  • A keyworker as outlined in the official list here.

All guests will be required to complete this self-certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If booking on behalf of someone else, it is your responsibility to ensure that they are able to stay with us and fall into one of the outlined categories. 
 
If an organisation or individual is unable to self-certify and confirm their travel/stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

 

What are you doing to support the local community and those in need at this time?

We are working in partnership with the UK Government and NHS accommodation providers to house key workers through this period of great need.

 

What measures are in place to protect your staff who are still coming in to work?

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured. 

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.  

We hope to see you at an edyn sanctuary soon.