Sanctuary for those in need

In line with government guidelines, all our properties across our portfolio are now open to all types of stay. 

Take a look at our FAQ below, and if you have any further questions, please get in touch.

Stay safe,

The edyn Team


 

FAQs

Are your apartments 'self-contained'?

Although our apartments are self-contained, our buildings aren't, as our buildings have shared entrances, and some have shared indoor spaces (like gyms and lounge areas).

 

Are you open for leisure stays?

In line with government guidelines, are doors are now open to all stay types across all of our locations.

Check the latest government guidance or get in touch if you still aren't sure if you're able to stay.

Arrivals into all our locations may still be required to self-isolate upon entry into their respective countries, or obtain a negative COVID-19 test. Please check the relevant government websites for more information.

UK Government Guidance

Scottish Government Guidance

Welsh Government Guidance

Irish Government Guidance

German Government Guidance

 

Do I need to self-certify?

In line with government guidelines there is no longer a need to self-certify at any of our locations, as we are open to all stay types again. 

Note that on arrival, at some of our properties you may be asked to present further evidence that you have the right to travel, as stipulated by national authorities. Without this, you may not be able to stay (and we don't like having to turn anyone away).

 

What are you doing to protect guests' health and wellbeing?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

We're working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We ensure we’re in direct communication with all of our residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

 

Do I need to wear a face covering?

Face coverings should be worn throughout the common areas of all of our properties including our restaurants, bars and co-working spaces, unless seated and eating or drinking.

 

Do I need to use NHS Track & Trace?

All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

 

How are you ensuring social distancing?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay and wear face coverings in our social spaces, unless they are eating or drinking. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

Are your bars and restaurants still open?

For the most up to date information on opening times, contact the venue directly. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests (or we can suggest a great takeaway).

 

Are your gyms open?

At our SACO The Cannon property, the gym is now open to one guest at a time and can be booked in advance at our reception desk. The gym is thoroughly cleaned every morning and routinely checked throughout the day and sanitiser products are on hand should you require them. We encourage guests to sanitise the machines after use.

At our SACO Manchester Piccadilly property, the gym is also now open to one guest at a time, but cannot be booked in advance. Please enquire at reception should you wish to use the space. The gym is thoroughly cleaned every morning and night, and routinely checked throughout the day. We encourage guests to sanitise the machines after use.

For our Locke properties, our gyms are currently available to guests. However, we have introduced a booking system to enable social distancing and ensure equipment is be cleaned between uses. You can book a private slot in the gym when you check-in.

 

Can I use your co-working spaces?

Our co-working spaces will remain open for Locke guests and residents only. Face coverings must be worn unless seated to eat or drink and social distancing must always be observed. Guests and residents are also required to provide contact details in line with NHS Test & Trace. If you prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

 

What measures are in place to protect your staff who are still coming in to work?

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured. 

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

 

Am I able to cancel my booking due to new travel restrictions?

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).  

If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months. 

For further information contact [email protected].

 

I have booked into one of your partner properties - How do I amend my booking?

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to [email protected].

 

What are you doing to support the local community?

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.  

We hope to see you at an edyn sanctuary soon.

 

Last updated 17.05.21