Sanctuary for those in need

It's been a long road to recovery, but the end is officially in sight.

In line with government guidelines, our properties in England are accepting leisure stays from 17th May, and in Scotland from 26th April.

In Wales, our SACO Cardiff property is open to leisure stays for individuals from the same household or support bubble, in line with the recent lifting of restrictions.

Where travel is restricted, our properties will remain open for essential stays. We continue to provide a service across our properties in the UK and Europe for our long-term residents, those looking to stay for essential work purposes, and those in need of accommodation. You’ll need to self-certify to confirm you are eligible to stay.

Take a look at our FAQ below, and if you have any further questions, please get in touch.

Stay safe until then,

The edyn Team


 

FAQs

Are your apartments 'self-contained'?

Although our apartments are self-contained, our buildings aren't, as our buildings have shared entrances, and some have shared indoor spaces (like co-working spaces, gyms and lounge areas).

Although our apartments are self-contained, our buildings aren't, as our buildings have shared entrances, and some have shared indoor spaces (like co-working spaces, gyms and lounge areas).

This this means that in England, we can't accept leisure stays until hotels are permitted to open fully. You can read the official government guidance here.

In Wales, we satisfy the criteria for being self-contained.

 

Are you open for leisure stays?

In line with government guidelines, our properties in England are accepting leisure stays from 17th May, and in Scotland from 26th April.

Before this, where leisure stays are restricted, or where hospitality venues have been advised to close, rest assured that our doors will remain open for other purposes. This includes for essential stays, business stays, those in need of an interim home, and for our long-term guests.

In Wales, our SACO Cardiff property is open to leisure stays for individuals from the same household or support bubble, in line with the recent lifting of restrictions.

If you are planning to stay at one of our properties please check your local restrictions (for example a Tier 3 or 4 area in England, Level 3 or 4 area in Scotland, Level 5 in Ireland, Level 5 in Wales or a national lockdown), you will be asked to complete the relevant self-certification form prior to your arrival to confirm your stay adheres to government guidelines.

Arrivals into the UK and Ireland may also be required to self-isolate upon entry into their respective countries, or obtain a negative Covid-19 test. Please check the relevant government websites for more information.

Check the latest government guidance or get in touch if you aren't sure if you're able to stay.

UK Government Guidance

Scottish Government Guidance 

Irish Government Guidance

Welsh Government Guidance

 

Why are your properties still open?

Our business model is rooted in long-stay, so each of our apartments has been designed for guests to live in. To that end, a number of guests are staying with us for extended periods of time. We are their home. 

As per UK Government guidelines, we also remain open to those staying with us for work purposes and displaced or stranded travellers. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines.

If you fall into any of these categories, contact [email protected]  for more information. 

 

Are any of your properties closed?

We are committed to providing a home to our residents and at present we remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines.

 

What are you doing to protect guests' health and wellbeing?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; rooms are deep cleaned after each stay; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

We're working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' and Visit Britain 'We're Good to Go' accredited, which means we uphold high levels of safety, security and duty of care.

We ensure we’re in direct communication with all of our residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

 

Do I need to wear a face covering?

Face coverings should be worn throughout the common areas of all of our properties including our restaurants, bars and co-working spaces, unless seated and eating or drinking.

 

Do I need to use NHS Track & Trace?

All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system. 

 

How are you ensuring social distancing?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay and wear face coverings in our social spaces, unless they are eating or drinking. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such our restaurants and bars may be operating a slightly different service than usual, with some closing from 5th November 2020.

For the most up to date information on opening times, contact the venue directly. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests (or we can suggest a great takeaway).

 

Are your gyms open?

At our SACO The Cannon property, the gym is now open to one guest at a time and can be booked in advance at our reception desk. The gym is thoroughly cleaned every morning and routinely checked throughout the day and sanitiser products are on hand should you require them. We encourage guests to sanitise the machines after use.

At our SACO Manchester Piccadilly property, the gym is also now open to one guest at a time, but cannot be booked in advance. Please enquire at reception should you wish to use the space. The gym is thoroughly cleaned every morning and night, and routinely checked throughout the day. We encourage guests to sanitise the machines after use.

For our Locke properties, our gyms are currently available to guests. However, we have introduced a booking system to enable social distancing and ensure equipment is be cleaned between uses. You can book a private slot in the gym when you check-in.

 

Can I use your co-working spaces?

Our co-working spaces will remain open for Locke guests and residents only. Face coverings must be worn unless seated to eat or drink and social distancing must always be observed. Guests and residents are also required to provide contact details in line with NHS Test & Trace. If you prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

 

What measures are in place to protect your staff who are still coming in to work?

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured. 

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

 

Am I able to cancel my booking due to new travel restrictions?

If you're unsure if you'll be able to make your trip, we recommend booking on one of our fully flexible rates. If booking on a fully flexible rate, you'll be able to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights).  

If you book on one of our non-refundable rates, our standard terms apply and unfortunately we won't be able to issue a refund if you need to cancel your stay. However, we have updated our terms so that booking amendments can be made free of charge if you need to cancel, so can rebook for an alternative date in the next 12 months. 

For further information contact [email protected].

 

I have booked into one of your partner properties - How do I amend my booking?

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to [email protected].

 

Are you offering preferential rates for key workers?

Yes. Please get in touch from your relevant email address with [email protected] to discuss our key worker rates.

 

What are you doing to support the local community?

Prior to the re-opening of hotels to the public, we partnered with the UK Government and NHS accommodation providers to house essential workers through the crisis period.  

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.  

We hope to see you at an edyn sanctuary soon.