A safe space for those that need it

Ready to welcome you back.

In line with UK Government advice, the majority of our sanctuaries have been reopened to all types of stay.

It has been a challenging time, but we have adapted, evolved and come out the others side ready to continue putting the soul back into hospitality.

We’re also pleased to announce the reopening the following properties, that have been temporarily closed over the past months:

Some of our properties remain closed until further notice:

  • SACO Glasgow - Cochrane St
  • SACO St Pauls - Red Lion Court
  • SACO Fleet Street - Crane Court
  • The Moorgate

Our properties are uniquely suited to ensure the safety of our guests and facilitate social distancing measures for as long as they are required. We continue to review the situation and will be in contact with all our guests if there are any changes to the Government guidelines affecting our booking policy. Take a look at our FAQs below, and if you have any further questions, please get in touch.

Stay safe until then,
The edyn Team


 

FAQs

 

What are you doing to protect guests' health and wellbeing?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 
 
We ensure we’re in direct communication with all of our residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.
 
Our restaurants, bars, cafés, gyms and social spaces are also closed until further notice.

 

Do I need to wear a face covering?

Face coverings should be worn throughout the common areas of all of our properties, unless seated in one of our food and beverage outlets, co-working or lounge areas. 

 

How are you ensuring social distancing?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.
 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such have closed all our restaurants, bars, cafés, gyms and social spaces.

 

What measures are in place to protect your staff who are still coming in to work?

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured. 

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

 

I have booked into one of your partner properties - How do I amend my booking?

Each of our Partner locations will be dealing with booking amendments and cancellations differently, and it may be necessary to discuss your booking directly with them. If you have any questions about this process or need a hand, please drop a note to directteam@edyngroup.com.

 

What are you doing to support the local community and those in need at this time?

We are working in partnership with the UK Government and NHS accommodation providers to house key workers through this period of great need.

 

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. If you've got any questions feel free to get in touch.  

We hope to see you at an edyn sanctuary soon.